The safety and wellbeing of our staff and clients is our highest priority. We are closely following UK government advice on Coronavirus, as well as heeding industry practice, and have adopted measures that minimise the risks, while ensuring we provide an efficient service and reassurance to our clients.
We have now taken the decision to close the office, following government instructions and we are following social distancing and isolation guidelines as strictly as we can, with all staff now working from home. We will review this on a weekly basis.
This does now mean we, like everyone else, are not picking up post very regularly as we can only do this when it is safe to do so and as the same is true of most providers we work with, this is causing some unavoidable delays. We are using electronic copies of documents wherever possible to overcome this and we can discuss any potential delays with each of you as they pertain to your particular situation, as some are more severely impacted than others.
In addition, all scheduled meetings are being postponed or carried out by phone or video conference call, where this is possible.
During these worrying times we know that clients rely on us to provide reassurance and practical solutions to problems as they arise. We encourage all clients to contact us as usual if they are in any way concerned.
For all potential clients, please do get in touch by phone or email and we will arrange to speak to you as soon as we can, we understand many of you will have immediate concerns and we are happy to help you with these. We are still taking on new clients at this time but please do bear with us as things are moving more slowly than usual.
For anyone who is worried about their finances as a result of the pandemic and needs urgent guidance, we encourage you to contact us so we can help you as best we can - we are offering an increased amount of ad hoc telephone guidance for anyone in need at this time and will do our best to put your mind at ease and/or point you to the right resources.
Please also follow our pages on Facebook, Twitter and Instagram for regular updates.
We will keep these decisions under review and will update this page when our position changes.
We strongly urge everyone to adhere to official advice and take all sensible precautions.
Please see our open letter to the FCA and HM Treasury from March 24.
Updated: 1 April 2020