The safety and wellbeing of our staff and clients is our highest priority. We are closely following UK government advice on Coronavirus, as well as heeding industry practice, and have adopted measures that minimise the risks, while ensuring we provide an efficient service and reassurance to our clients.
After being closed for several months, the office is now open but only for staff, we are following government instructions and we are strictly enforcing social distancing, hygiene and isolation guidelines, with only one member of staff in the office most of the time and the others working from home. We will review this on a weekly basis.
Please do not visit the office and contact us if you need to get in touch; your safety is our priority.
In addition, all scheduled meetings are being carried out by phone and we expect this to be the case for many months to come.
During these worrying times we know that clients rely on us to provide reassurance and practical solutions to problems as they arise. We encourage all clients to contact us as usual if they are in any way concerned.
For all new clients, please do get in touch by phone or email and we will arrange to speak to you as soon as we can, we understand many of you will have immediate concerns and we are happy to help you with these. We are still taking on new clients at this time but please do bear with us as things are moving more slowly than usual.
For anyone who is worried about their finances as a result of the pandemic and needs urgent guidance, we encourage you to contact us so we can help you as best we can - we are offering an increased amount of ad hoc telephone guidance for anyone in need at this time and will do our best to put your mind at ease and/or point you to the right resources.
Please also follow our pages on Facebook, Twitter and Instagram for updates.
We will keep these decisions under review and will update this page when our position changes.
We strongly urge everyone to adhere to official advice and take all sensible precautions.
Please see our open letter to the FCA and HM Treasury from March 24.
Updated: 15 September 2020